Privacy Policy & Disclaimer

Who We Are

Aesthetica Image Centre is a cosmetic surgery & anti-ageing clinic with over 15 years’ experience.

Location: 4 Northcote Road, Armadale VIC 3143

Contact: 03 9824 6134 | info@aesthetica.com.au

Your Privacy

We take your privacy seriously. Personal and health information is collected only when voluntarily provided, such as when you:

Submit an enquiry or contact form
Book a consultation or create an account
Leave comments or reviews
Purchase products or services online

Collected information may include: Name, email, phone, postal address, and any health or treatment information you provide.

We use this information to:

Respond to enquiries and provide services
Arrange consultations or appointments
Process purchases and payments
Communicate about services or accounts
Improve our services and website
Comply with legal, regulatory, and professional obligations

Marketing communications are sent only with consent and you may opt out at any time.

Health Information

Health information is collected only for providing healthcare services or as required by law. It is securely stored and protected from misuse, loss, or unauthorised access.

You have the right to:

Access your personal or health information
Request corrections if the information is inaccurate

Privacy concerns can be raised directly with the Business Manager info@aesthetica.com.au or, if unresolved, with the Health Services Commissioner, Victoria.

Data Security & Third-Party Services

We take reasonable steps to protect your information. Some third-party services (e.g., payment processors, website hosting) may store information outside Australia, and we ensure privacy safeguards are in place.

Payments: Processed securely via third-party providers such as Stripe. Credit card details are not stored on our servers.

Cookies & Website Use

Cookies may be used to:

Manage login sessions and display preferences
Track items in your shopping cart
Improve website functionality

Cookies do not contain personal data and can be controlled through your browser.

Website Content Disclaimer

All content on this website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Please seek advice from a qualified health professional. A medical practitioner from Aesthetica is available for complimentary consultations on all procedures mentioned on this website.

Reliance on website information is entirely at your own risk.

Surgical & Cosmetic Procedure Disclaimer

The Medical Practitioner’s Board of Victoria requires:

“Any surgical or invasive procedure carries risks. Before proceeding you should seek a second opinion from an appropriately qualified health practitioner.”

Before-and-after photos comply with the Medical Board of Australia Guidelines:

“The visible change in these photographs has occurred as a result of the procedure undertaken. All photographs represent one person’s experience, and results may vary for each patient. Patient photographs on this website are genuine and not retouched.”

Sensitive Content

This website may include medical or health-related content that some users may find sensitive. If you do not wish to view this content, please refrain from using the site.

Links to Third-Party Websites

We may link to other websites for convenience. These links do not constitute endorsement, and we are not responsible for the content or accuracy. Use of any third-party websites is at your own risk.

Complaints

Please do not hesitate to discuss any concerns, questions, or complaints about any issues related to the privacy of your personal information with us. If you are still dissatisfied or feel there is a reason to complain, please contact the Doctor or Business Manager at info@aesthetica.com.au.

If your concerns are not being addressed, you may contact the Health Services Commissioner, Victoria.

Cancellation Policy

We understand that plans change. Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.

Failure to provide 24 hours’ notice may incur a $100 cancellation fee. This policy ensures fair management of appointments for all patients.